Before hiring a roofer or roofing contractor, you should always perform an extensive background check.…
January 15, 2014
Based on 22 reviews
Came on time with a full crew and finished the job quickly. So far so good.
I was warned that roof replacement is a challenging and messy task and that the roofing industry has a bad reputation with frequent complaints about sloppy work and poor customer satisfaction . Therefore, I was somewhat apprehensive when I contacted Complete Roofing Solutions and other roofing contractors about replacing the flat roof on my son's Washington DC townhouse. I feel lucky that I finally chose Complete Roofing Solutions because it is a truly outstanding company. And Chris Onoffrey is an exceptionally responsible and quality contractor.
Despite his company's very busy schedule, Chris went out of his way to accommodate my time constraints, and in fact started the job earlier than promised. His team was highly competent, organized and efficient, very pleasant, and very responsive to all the questions/concerns that I had. The removal of the existing roofing material revealed several rotten wood boards on the roof. They carefully removed and replaced all of them without any complaints that their numbers exceeded the scope of the agreed work. Moreover, they also took out and re-installed two of the existing skylights because they were not properly installed--again a task that was not part of the original contract. Finally, the job site was left spotless after the installation was completed.
After the roof was installed, I told Chris that the new roof looked beautiful and congratulated him for the excellent job that his company did. I also casually mentioned that on one of the skylights, two of the nails that are used to secure the flashing seemed to be missing. After examining the photo that I sent him, Chris explained that the number of nails used was actually sufficient to secure the flashing. He nevertheless indicated that he would send his team back to put additional nails. I protested that I had full confidence in his explanation and that it was not really necessary for him to send his team back. The next morning I received an email from Chris indicating that his team went back and included a photo of the skylight showing the extra nails. This level of attention to customer satisfaction is truly rare.
Chevy Chase, MD
Complete was recommended by a friend and we were happy with their service. They inspected our roof, walked us through what they recommended and why and other options as well so we could evalute best course of action. We ended up with a new roof and are glad we did it. They did an excellent job at a competitive price and were effiecient and communicative throughout the whole project. Would certainly recommend them.
I used Complete Roofing to replace the roof on my dc row house (flat roof). They did a great job for a fair price. The team was professional and very responsive from our very first interaction to the end. We realized shortly after they left that our AC had stopped running and they turned right around. It turned out the wire was decades old and was already broken, and the jostling of the unit just caused the old patch to come apart which they gladly fixed for us without complaint. It’s been 6 months and so far no leaks or issues at all with the roof, I’m very happy with the work performed and the service provided. Thanks Chris and team!
Chris and his team are knowledgeable and responsive, do high quality work, and are fairly priced. I never have to think about shopping around for any kind of roofing work because I already know Complete Roofing Solutions is the best I'll find in the DMV area. I've had 3 projects done in the past 4 years (including 1 full TPO roof replacement). Highly recommended!
Super high quality roofs for very competitive prices. They are the go to roofing company for rowhouses in Washington DC.
Chris Onoffrey of Complete Roofing Solutions installed new TPO roof for our historic DC rowhouse. Excellent quality job, done in one day less than half of what others were charging. Complete tear off and then a fully adhered TPO roof. They finished the front edge where it connected to the slate mansard with a beautiful copper trim flashing, looks original from the street.
I did commercial roofing in college so bit of a ringer on roofing so I know the trade. Very impressed with Chris' work and especially is his reasonable pricing. Other companies charge double for half the quality. Also had him run a new vent for a bathroom fan - also did a great job, on time.
I highly recommend Chris and Complete. Honest, fair, fast and good quality workmanship. Rare today.
Complete Roofing is outstanding. Chris and his team have successfully completed multiple roof installations for my company and my home. They are extremely responsive, excellent quality and the installation is always well done.
Complete Roofing Solutions replaced the old metal roof with TPO on my row house. They did an amazing job and were very reasonably priced. Chris Onoffrey was fantastic to work with, very responsive, and answered all of my questions. The work crew that installed the roof was fast, very professional, and did a great job cleaning up after the fact. I would highly recommend Complete Roofing Solutions for any roofing installation or repair work.
I HIGHLY recommend Complete Roofing Solutions. They replaced our entire roof in ONE day! They did everything from scheduling the removal of our solar panels to doing an impeccable final cleanup! The day after the installation, we had one of our regular monsoon-like summer rains and our house was totally DRY! The crew doing the work, coordinated their arrival time, was friendly and professional (and FAST)!
Many thanks the Chris O who managed the whole thing, and who called me to check-in within minutes of crew finishing the job!
11140 ROCKVILLE PIKE, SUITE 420
ROCKVILLE, MD 20852